Terms of Service – STATIONERY HUB

Effective Date: 2 November 2026

These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between you as the user, visitor, or customer of the e-commerce platform, and STATIONERY HUB PTY LTD, whose registered physical address is 37–59 Bryants Road, Loganholme, QLD 4129, Australia, contact email is [email protected], and contact phone number is +61 7 3801 1677. These Terms govern your access to and use of the official website operated by our company, accessible at www.stationeryhubltd.com, as well as all related services, features, product catalogs, transactions, and customer support offerings made available through this platform.

By browsing, accessing, creating an account, placing an order, or using any function of www.stationeryhubltd.com, you confirm that you are at least 18 years of age, or hold the legal capacity to enter into a binding contract under applicable local laws in your jurisdiction, and that you have fully read, understood, and agreed to be bound by every provision laid out in these Terms. If you do not agree to all clauses of these Terms, you are strictly prohibited from accessing or using our website and any of our services.

1. Platform Overview and Acceptable Use Guidelines

STATIONERY HUB PTY LTD operates www.stationeryhubltd.com as a dedicated e-commerce platform curated for customers seeking high-quality, stylish, practical workspace stationery products. Our catalog includes a full range of offerings such as pen holders, file folders, ergonomic desk pads, cable organizers, and other thoughtfully designed office essentials, aligned with our core brand mission that “great stationery turns every ordinary workday into something inspiring”. Our platform is built to provide a smooth, secure, and transparent shopping experience for all users, and all usage of the website must comply with the following non-negotiable acceptable use rules:

You may not use our website for any illegal, unauthorized, or prohibited purpose, including but not limited to violating applicable local, state, national, or international laws, regulations, or intellectual property rights.
You may not attempt to gain unauthorized access to any part of our website, our server infrastructure, the accounts of other users, or any internal business systems associated with STATIONERY HUB PTY LTD through hacking, password mining, or any other unauthorized means.
You may not transmit any malicious software, viruses, harmful code, or other digital material that is designed to disrupt, damage, or limit the functionality of our website, or the hardware or software of any other party that accesses our platform.
You may not reproduce, duplicate, copy, resell, or exploit any portion of our website content, product listings, service descriptions, or user interface design for commercial purposes without obtaining our explicit written prior consent.
You may not engage in any automated data scraping, data harvesting, or data collection activities on our platform without our formal written approval, including using scripts, crawlers, or third-party tools to extract large volumes of product data, pricing information, or user contact details without authorization.

We reserve the full right to immediately suspend or terminate your access to our platform, without prior notice, if we determine that your activities violate any of the above acceptable use rules, or pose a security risk to our business, other users, or third-party partners.

2. User Account Registration and Security

To access certain advanced features of www.stationeryhubltd.com, including saving your preferred shipping addresses, viewing full order history, saving frequently purchased items to a wishlist, and receiving personalized product recommendations, you may choose to register for a free user account on our platform. When creating your account, you agree to:

Provide accurate, current, complete, and verifiable personal information as required by our registration form, including your full legal name, valid email address, active contact phone number, and correct delivery location details.
Update your account profile information promptly to keep all details accurate and up to date, so that we can successfully process and deliver your orders, and contact you for any order-related notifications when necessary.
Select a strong, unique password, and take full sole responsibility for safeguarding the confidentiality of your account login credentials. You are fully liable for all activities, actions, and transactions that take place under your user account, whether the activities are performed by you or by a third party that accesses your account using your login details.
Notify STATIONERY HUB PTY LTD immediately via our contact channels if you detect any unauthorized access to your account, any security breach, or any known or suspected misuse of your login credentials.

STATIONERY HUB PTY LTD cannot and will not be held liable for any loss or damage arising from your failure to comply with the account security requirements outlined in this clause, including losses caused by your delayed notification of an account breach. We reserve the full right to disable or delete any user account that uses falsified registration information, or that has been inactive for more than 24 consecutive months.

3. Product Information, Pricing, and Accuracy

All product listings displayed on www.stationeryhubltd.com are curated and presented by STATIONERY HUB PTY LTD with the intention of being as accurate as possible. Every product page includes detailed descriptions of the item’s material, dimensions, functionality, applicable usage scenarios, and high-resolution product photos that showcase the true appearance of our stationery offerings, from ergonomic desk pads with integrated wrist rest support to fireproof waterproof document folder bags. However, you acknowledge that minor variations in product appearance may exist due to different screen display settings on your personal device, and these minor variations do not qualify as product defects.

All prices listed on our website are denominated in Euros by default, and are subject to adjustment without prior notice, at our sole discretion. We take every reasonable step to ensure that all pricing information displayed on our platform is fully accurate at the time you browse our site, but human error or system technical glitches may occasionally result in a product being listed at an incorrect, abnormally low price that does not match the actual market value of the item. If we discover that the price of any product you have submitted an order for is incorrect, we will contact you promptly to inform you of the pricing error, and provide you with two options: you can cancel your corresponding order for a full refund of the amount you paid, or you can confirm the new correct price to proceed with the order processing. We are not obligated to fulfill orders that are placed for products listed at an incorrect erroneous price, even if your order has already received an automated confirmation email from our system.

4. Order Acceptance and Transaction Process

When you complete the checkout process on www.stationeryhubltd.com and submit your order, you are placing a legal offer to purchase the selected products at the listed price, in accordance with the terms of these Terms. After you submit your payment, our system will send you an automated order confirmation email that acknowledges we have received your order request. Please note that this automated confirmation email does not constitute our formal acceptance of your purchase offer.

STATIONERY HUB PTY LTD reserves the full right to accept or decline your order for any reason, at our sole discretion. Situations where we may choose to reject your order include but are not limited to: the ordered product is out of stock and no restock is scheduled in the near future, we detect signs of fraudulent transaction activity associated with your order, the shipping address you provided is located outside our current valid service coverage area, or there are material errors in the product listing or pricing information as mentioned in the previous clause. If we reject your valid paid order, we will issue a full 100% refund of the amount you paid to your original payment method within 7 business days, and no additional compensation will be required from our side.

All transactions processed through our platform are handled via our industry-standard, PCI-DSS compliant third-party payment gateway partners. STATIONERY HUB PTY LTD does not store your full credit card details, bank account information, or other sensitive payment credentials on our own servers at any point, to ensure the maximum security of your financial data. By submitting payment information on our platform, you confirm that you are the legal authorized holder of the payment card or payment account you are using, and that you have sufficient funds or credit availability to cover the total cost of your order.

5. User Conduct and Prohibited Activities

When you use www.stationeryhubltd.com, you explicitly agree that you will not engage in any of the following prohibited activities:

Submit any false, defamatory, obscene, offensive, or legally inappropriate user content, including product reviews, feedback, or comment posts on our platform, that infringes on the legal rights of STATIONERY HUB PTY LTD or any third party.
Place fraudulent orders, or submit false return, refund, or damage claims against our products, in violation of our published Refund and Returns Policy that explicitly does not support any refund-only requests without physical product return.
Impersonate any other individual, entity, or representative of STATIONERY HUB PTY LTD, or falsify your identity in any way to mislead other users or our staff.
Overload, flood, or launch distributed denial of service (DDoS) attacks against our website servers, causing service downtime or performance degradation that disrupts access for other users.
Use any of our platform’s content, product photos, brand logos, or original creative materials for unauthorized commercial use, social media reposting, or third-party resale without our explicit written approval.
Place bulk wholesale resale orders under a false consumer identity, with the intention of reselling our stationery products on other third-party marketplaces at marked up prices that violate our minimum advertised price policy.

If we detect any of the above prohibited activities associated with your user account, we reserve the right to permanently restrict your access to our website, cancel all unshipped orders under your name, and pursue all available legal remedies to recover any losses caused by your non-compliant activities.

6. Intellectual Property Rights

All content published on www.stationeryhubltd.com, including but not limited to our brand name STATIONERY HUB, our official logos, all original product photos, product descriptions, website interface design, text content, brand copy, layout structure, and all software code and underlying technology that powers the operation of the website, are the exclusive intellectual property of STATIONERY HUB PTY LTD or our licensed original partners. All these assets are protected by Australian and international copyright, trademark, patent, and other intellectual property laws.

You are not granted any right, title, or license to use our intellectual property assets for any commercial or public purpose without our prior explicit written authorization. You may not copy, modify, distribute, republish, display, or transmit any of our copyrighted website content for non-personal use, unless you receive formal written permission issued by an authorized representative of STATIONERY HUB PTY LTD. Any unauthorized use of our intellectual property assets constitutes a violation of these Terms, and we reserve the right to take legal action to protect our exclusive intellectual property rights.

7. Third-Party Links and Services

Our website www.stationeryhubltd.com may contain hyperlinks that direct to external third-party websites, including links to our official social media pages on Instagram, Pinterest, and TikTok, links to our authorized payment gateway providers, and links to our partnered logistics service provider platforms. These external third-party websites are not operated, controlled, or hosted by STATIONERY HUB PTY LTD, and we do not assume any responsibility for the content, privacy policies, terms of service, data processing practices, or security measures implemented by these external third-party platforms.

The presence of any third-party link on our website does not imply our official endorsement, approval, or recommendation of that third party, or any products or services they offer. You acknowledge and agree that your access to and use of these external third-party websites is entirely at your own sole risk, and we will not be held liable for any loss, damage, or negative consequence you encounter while interacting with these third-party services. We strongly recommend that you carefully review the full terms of service and privacy policy of any external website you navigate to before you submit any of your personal information or payment details.

8. Limitation of Liability

To the maximum extent permitted by applicable governing law, STATIONERY HUB PTY LTD, our directors, employees, partners, agents, and affiliated entities shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or our products and services. These excluded damages include but are not limited to lost profits, lost business revenue, lost data, loss of workspace productivity, or emotional distress, even if we have been advised in advance of the possibility of such damages occurring.

In no scenario shall the total aggregate liability of STATIONERY HUB PTY LTD for any and all claims arising from your use of our platform, our products, or our services exceed the total actual amount you have paid to us for the specific order or service that gives rise to the claim. This limitation of liability applies regardless of the legal theory the claim is based on, including contract breach, tort (including negligence), or any other legal cause of action.

Some jurisdictions do not allow the exclusion or limitation of implied warranties, or the limitation of liability for consequential or incidental damages, so some of the above limitations may not fully apply to you depending on the laws that govern your local location.

9. Modifications to Terms of Service

STATIONERY HUB PTY LTD reserves the full unilateral right to revise, update, or modify these Terms of Service at any time, at our sole discretion, without prior individual notice to every user. When we make material changes to these Terms, we will post the revised updated version on this corresponding page of www.stationeryhubltd.com, clearly mark the new effective date at the top of the revised Terms, and display a prominent pop-up notification on the homepage of our website to alert all registered users of the upcoming changes.

Your continued access to and use of our website, placing new orders, or interacting with our services after the effective date of the revised Terms will be legally deemed as your full acceptance of all updated, modified terms and conditions. If you do not agree with any part of the revised Terms, you must immediately cease all usage of our website and services.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed by, and construed in accordance with, the laws of the State of Queensland, Australia, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or related to these Terms, or your use of www.stationeryhubltd.com, shall first be resolved amicably through good faith negotiation between you and STATIONERY HUB PTY LTD.

If the dispute cannot be resolved through mutual negotiation within 30 calendar days from the date one party formally notifies the other party of the dispute, the dispute shall be submitted to the exclusive jurisdiction of the courts located in Loganholme, Queensland, Australia. You explicitly agree to submit to the personal and exclusive jurisdiction of these courts, and waive any objection to the venue of these proceedings.

11. Contact Information

If you have any questions, comments, or concerns about any clause within these Terms of Service, you may contact our authorized representative at the following official channels:
STATIONERY HUB PTY LTD
Address: 37–59 Bryants Road, Loganholme, QLD 4129, Australia
Email: [email protected]
Phone: +61 7 3801 1677

Our team will respond to your inquiry within 10 business days of receiving your formal message, and work with you to provide clear clarification on any of our terms and conditions.