Shipping Policy – STATIONERY HUB

Effective Date: 2 November 2026

STATIONERY HUB PTY LTD, located at 37–59 Bryants Road, Loganholme, QLD 4129, Australia, with contact email [email protected] and contact phone number +61 7 3801 1677, operates the e-commerce website accessible at www.stationeryhubltd.com. This Shipping Policy clearly lays out all standardized, transparent rules governing order processing, delivery timelines, shipping fees, tracking services, and related logistics arrangements for all workspace stationery products sold on our platform, including our full catalog of desk pads, cable organizers, pen holders, file folders, and other office essentials we curate to elevate your daily workspace experience. This policy applies to every order submitted on www.stationeryhubltd.com, and all customers are deemed to have accepted all terms outlined in this policy once they complete checkout and confirm their purchase.

1. Order Processing Timeline

All successfully submitted orders undergo a strict, efficient processing workflow before they leave our warehouse located at our Loganholme headquarters:

Every paid order receives our official processing confirmation within 24 business hours after payment is verified. Our team will send a confirmation email to your registered email address, including a recap of your ordered stationery items, full delivery details, and expected processing timeline.
Standard order packing and quality check takes 1 to 2 full business days from the moment your payment is confirmed. Our staff will inspect every individual product for defects, verify that all items in your order are included correctly, and package all stationery securely with protective padding to prevent any in-transit damage.
Order processing is paused during weekends and official Australian public holidays. Any orders submitted after 3PM AEST on a business day, or during weekends and public holidays, will start processing on the next following valid business day.
We reserve the right to verify your order details and contact information via email or phone for high-value orders, to prevent fraudulent transaction activities and ensure your purchased stationery items are delivered safely to your correct address. This verification process will not delay your order unnecessarily, and our support team will reach out to you within 24 hours of placing your order if any additional confirmation is needed.

2. Shipping Coverage and Delivery Timelines

STATIONERY HUB PTY LTD currently provides shipping services across all states and territories of Australia, with tiered delivery timelines aligned to your location:

‌Metropolitan Areas of Queensland, New South Wales, and Victoria‌: Standard delivery takes 2 to 4 business days after your order is dispatched from our Loganholme warehouse.
‌Other Metropolitan Areas Across Australia‌: Standard delivery takes 3 to 6 business days after dispatch.
‌Regional and Remote Locations‌: Standard delivery takes 5 to 10 business days after dispatch, depending on the local logistics service coverage.

For all orders, we will not count weekends and public holidays toward the estimated delivery timeline. Unforeseen circumstances such as extreme weather events, local logistics service disruptions, or public health incidents that are outside our reasonable control may cause minor delays to the estimated delivery window, and our support team will notify you promptly if any such delay impacts your order.

3. Shipping Fee Structure

We maintain a simple, transparent shipping fee system with no hidden surcharges:

For all domestic Australian orders under AUD 75, a flat standard shipping fee of AUD 4.99 will be applied at checkout, no extra charges added based on order weight for all our standard stationery products.
All domestic Australian orders with a total value of AUD 75 or above automatically qualify for free standard shipping, no minimum quantity limits or extra conditions required.
We also offer an optional expedited shipping service for customers who need their stationery items urgently. The expedited shipping fee is AUD 12.99, and orders selected for expedited service will be prioritized for packing, and delivered to metropolitan areas within 1 to 2 business days after dispatch.

All shipping fees are clearly displayed on the checkout page before you confirm your payment, so you can review the total cost of your order fully before completing your purchase.

4. Shipment Tracking and Delivery Updates

As soon as your order is dispatched from our warehouse, we will immediately send you a shipment notification email that includes your unique tracking number and a direct link to the official logistics provider tracking portal. You can use this number to check the real-time status of your delivery, location updates, and estimated arrival time at any time, 24/7. Our support team will also send you proactive SMS or email alerts for key shipment milestones, including when the parcel is out for delivery, and a reminder notification on the scheduled delivery day to help you arrange to receive your order properly.

If your tracking information shows that your parcel has been marked as delivered, but you have not received your package, please contact our customer support team within 3 business days of the marked delivery date. We will coordinate directly with our logistics provider to launch an official trace investigation, and update you with the outcome within 5 business days.

5. Delivery Address and Undeliverable Parcel Rules

You are fully responsible for providing a complete, accurate, and valid delivery address, including correct street name, unit number, postal code, and active local contact phone number when you place your order. If you submit an incorrect, incomplete, or outdated delivery address that results in the parcel being returned to our warehouse as undeliverable, we will contact you to confirm the correct address. You will be required to cover the cost of the second re-shipping fee before we send your order out again. If we do not receive a response from you to confirm the correct address within 14 days of the parcel being returned, we will process your order according to our store credit policy, minus the original outbound shipping cost we already paid for the first delivery attempt.

We do not take responsibility for lost or missing parcels if you choose to instruct the logistics driver to leave your parcel at an unsecured location outside your property, such as your porch or mailbox, without requiring a signature for delivery.

6. Damaged or Lost Parcel Handling

In the rare event that your stationery order arrives with obvious in-transit damage, or your parcel is confirmed lost by our logistics provider during transit, we will take full responsibility to resolve the issue for you at no extra cost:

For parcels confirmed lost by the logistics team, you can choose to receive a full identical replacement of your entire order, or get full non-expiring store credit equal to the total value of your lost order.
For parcels that arrive with products damaged during transit, you only need to send us clear photos of the outer shipping packaging and the damaged items within 7 days of delivery. After our verification is completed, we will arrange for a brand new replacement of the damaged items to be shipped to you completely free of charge, no return shipping fee required from your side.

7. Contact Information for Shipping Inquiries

If you have any questions about our shipping services, delivery timeline estimates, tracking issues, or need support for any logistics related concerns with your order, you can reach our dedicated shipping support team via:
STATIONERY HUB PTY LTD
Address: 37–59 Bryants Road, Loganholme, QLD 4129, Australia
Email: [email protected]
Phone: +61 7 3801 1677

Our shipping support team operates during standard Australian business hours from 9AM to 5PM AEST on working days, and will respond to all your shipping related inquiries within 2 business days.