STATIONERY HUB

Refund and Returns Policy

Effective Date: 2 November 2026

STATIONERY HUB PTY LTD, located at 37–59 Bryants Road, Loganholme, QLD 4129, Australia, with contact email [email protected] and contact phone number +61 7 3801 1677, operates the e-commerce website accessible at www.stationeryhubltd.com (hereinafter referred to as “the Site”). This Refund and Returns Policy outlines the standardized, transparent rules that govern all return and exchange requests for the workspace stationery products we sell on our platform, including our full ranges of pen holders, file folders, desk pads, cable organizers, and related office essentials.

For all purchases completed on www.stationeryhubltd.com, we strictly do not process ‌refund-only requests‌ under any normal circumstances. A full or partial refund will never be issued to customers without the customer first returning the relevant physical purchased item to our designated warehouse address in unused, resalable condition. This policy is designed to ensure fair, equal treatment for every customer of STATIONERY HUB PTY LTD, prevent fraudulent refund claims, and allow us to keep our product pricing accessible and affordable for our entire workspace stationery community.

1. General Eligibility for Returns

You are eligible to submit a product return request within 30 calendar days from the date you successfully receive your order. To qualify for a valid return, your request must meet all of the following requirements:

  • The product you wish to return must be in its original, unused, unmarked, fully resalable condition, with all original factory packaging, tags, labels, and accompanying accessories intact. Products that show signs of obvious use, scratches, stains, modification, or damage caused by improper operation after delivery will not be accepted for return.
  • The returned item must be one of our standard non-customized stationery products. Custom engraved, personalized, or special-order items that are made exclusively to your requested specifications are not eligible for return.
  • You must provide the original order number, order confirmation email, and valid proof that you are the original purchaser of the item when you submit your return request.
  • You have not previously submitted an excessive number of return requests for multiple orders under the same account, shipping address, or contact information, which will be identified as abnormal activity and may lead to your return request being rejected.

2. Strict No Refund-Only Rule

To eliminate any ambiguity, STATIONERY HUB PTY LTD explicitly does not approve any refund-only application, no matter the stated reason. Situations that some other retailers may process as standalone refund requests, including but not limited to minor damage to outer packaging that does not affect the function of the stationery product, minor aesthetic variations that fall within normal production tolerances, products that you later decide do not match your personal decoration preference after opening the package, or items that you claim you do not need anymore after receiving delivery, will never be approved for a refund without you sending the physical product back to our warehouse. Even in scenarios where you report minor issues with your received item, our support team will never issue a full or partial monetary refund without you completing the full product return process first.

We implemented this no-refund-only rule to protect the interests of all our customers: any approved refund-only request would require us to absorb both the cost of the product and the shipping fees we paid to send it to you, which would force us to raise the retail price of all our stationery items in the long run to cover these unforeseen costs. This policy ensures we can continue to offer affordable, high-quality desk pads, cable organizers, file folders, and pen holders at the transparent prices listed on our Site.

3. Step-by-Step Return Process

To submit a valid return request, you must follow our official process as outlined below:

  1. Contact our customer support team via email at [email protected] or call us at +61 7 3801 1677 within the 30-day return window, provide your order number, and explain the reason for your return. Our team will review your request and confirm its eligibility within 3 business days.
  2. Once your return is approved, our support team will send you a unique return authorization number and the exact warehouse address you need to send the product to. Items sent back to us without a valid return authorization number will not be processed.
  3. Pack the returned product securely with all its original packaging and accessories, clearly mark the assigned return authorization number on the outside of the shipping parcel, and send it back to our designated warehouse location. You will be responsible for covering the cost of the return shipping fee, unless the return is confirmed to be caused by our explicit error, such as us sending you the wrong product or a product with confirmed manufacturing defects.
  4. After our warehouse team receives and inspects your returned item to confirm it meets all our return eligibility requirements, we will proceed to process your requested resolution within 7 business days.

4. Available Resolutions After Verified Return

Once we complete the full inspection of your successfully returned product, we do not issue standalone refund-only options. You may select one of the following two valid resolution options:

  • ‌Equal Value Exchange‌: You can exchange the returned item for another stationery product of the exact same value from our shop catalog. If you select a product with a higher price than your original purchased item, you will only need to pay the difference between the two prices, and we will cover the cost of shipping the new exchanged item to your address.
  • ‌Full Store Credit‌: We will issue a 100% equal value non-expiring store credit to your registered user account on www.stationeryhubltd.com, which you can use for any future purchase of stationery products on our Site, with no minimum order requirement or usage deadline.

We will only process a monetary refund back to your original payment method in the extremely rare scenario where we do not have any equivalent replacement product available in stock, and no suitable substitute products can be provided to meet your needs. This scenario is strictly limited, and will never apply to any request that does not first complete the full physical product return and inspection process.

5. Damaged and Defective Item Handling

If you receive a product with confirmed manufacturing defects, or an item that was damaged during the delivery process, you are still required to send the physical defective or damaged product back to us for inspection before any resolution will be arranged. Upon verification of the manufacturing defect or delivery damage, we will cover the full cost of your return shipping fee, and you can choose to receive a brand new replacement unit of the exact same product, or get full non-expiring store credit equal to the full value of your original order. Under no circumstances will we send you a replacement product or issue any form of compensation without you returning the original damaged/defective item to us first.

6. Contact Information for Return Inquiries

If you have any questions about our Refund and Returns Policy, or need help submitting a return request, you can reach our customer support team via:
STATIONERY HUB PTY LTD
Address: 37–59 Bryants Road, Loganholme, QLD 4129, Australia
Email: [email protected]
Phone: +61 7 3801 1677

Our support team will respond to all your return related inquiries within 2 business days, and work with you to ensure your return process goes smoothly in alignment with all the terms outlined in this policy.